Southern hospitality still rules: Alabama’s RSA-owned hotels ranked first, second and third for guest satisfaction in a new ranking of 363 full-service Marriott hotels in North and South America. They also are first and third of 90 Renaissance properties in North and South America.
The rankings, tabulated by an outside firm specializing in guest satisfaction in the hospitality industry, are as of March 14 and based on Marriott and Renaissance surveys year-to-date in 2017 for guest satisfaction.
Alabama’s top Marriott finishers, in order, are: Auburn Marriott Opelika Hotel & Conference Center at Grand National, Marriott Shoals Hotel & Spa and the Grand Hotel Marriott Resort, Golf Club & Spa. The Milwaukee Marriott West and Louisville Marriott East rounded out the top 5.
Renaissance Birmingham Ross Bridge Golf Resort & Spa and The Battle House Renaissance Mobile Hotel & Spa took first and third place, respectively, on the Top Renaissance Hotels listing.
“These guest satisfaction ratings are a real tribute to the Retirement Systems of Alabama for building first-class hotels and to our team of hard working associates who take care of our guests every day, ” said Tony Davis, president of PCH Hotels & Resorts, the resorts/hotels along the Robert Trent Jones Golf Trail.
Text by Dave Helms // Photo by Michael Clemmer