Birmingham-based Help Lightning, which develops programs to provide instructions remotely, has been awarded two gold Stevie Awards — one for Mobile Operations Management Solution and one for Manufacturing Solution.
The company’s Remote Application Software uses techniques like merging two video streams and 3D annotation to provide visual assistance. The software works on existing mobile devices including iOS and Android, web browsers and smart glasses.
Already growing but fueled even more by the pandemic lockdowns, Help Lightning numbers its customer base at 50,000 users in 90 countries.
“Service organizations are looking for ways to make field work faster and more efficient for its technicians and customers. With more than 5 billion people using mobile phones worldwide, we choose to provide remote visual assistance software via a medium a company’s technicians and customers are already using,” said Gary York, CEO of Help Lightning. “We thank The 19th Annual American Business Awards® for its recognition of our software and its capabilities to improve the field service and call center industries.”
Judges in the competition specifically noted Help Lightning’s remote visual assistance software as an innovative resource, providing benefits that include:
- Increased cost savings
- Reduced technician travel
- Improved first-time fix rates
- Elevated technician collaboration in the field
Help Lightning was featured in the November 2020 issue of Business Alabama in a story about its products and rapid growth.
